Frequently Asked Questions (FAQs)

Our answers to your frequently asked questions (FAQs)

Help you understand our service with our FAQs section. We have collected the most common questions from our customers here. You can find the answers to many of your questions here, but if you have more, please don't hesitate to contact us. Because we are here to help you.

FAQs are a great way to communicate with our customers. We are committed to answering your questions as quickly as possible to achieve optimal customer satisfaction. Communication is key to creating strong and lasting relationships with our customers. That's why we encourage each of you to ask any questions you may have.

Although FAQs can provide a lot of useful information, we understand that sometimes you may need more information. If this is the case, please contact us directly and a member of our team will be happy to assist you with your additional questions. After all, our goal is to satisfy you.

Q: What types of payment do you accept?

A: We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.

Q: What currency are your store prices in?

A: Our store prices are in Euros.

Q: Do you have stores or only an online store?

A: We don't have any physical stores yet. We only sell online at the moment.

Q: Do you ship internationally?

A: Yes, we ship to almost all countries around the world.

*International orders are subject to import taxes, duties and customs charges, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes and other charges collected upon delivery.

Q: Do we need to sign for shipping?

A: You do not need to sign for shipment.

Q: Where do you ship the products from?

A: We ship from our warehouses in the USA, UK, Singapore or China. We work directly with reliable suppliers around the world, allowing us to pass our savings directly to our customers and provide them with exceptional products at very competitive prices.

We sample every item and even visit factories to ensure the best quality and sustainable practices.

Q: How long will it take for my product to ship?

A: It takes 2-3 business days to ship your product.

Q: What is the estimated delivery date (ETA)?

A: Depending on your location, delivery may take between 7 and 30 days. Please rest assured that we will send you your tracking number as soon as the product is shipped.

Q: How do I return and replace my item?

A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money back guarantee (excluding return shipping).

If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.

Please contact us by email at (email) first and we will provide you with the appropriate returns address.

⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.

⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.

Q: Where is my order confirmation?

A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam or recycle bin as it may also be there.

Q: What happens if I want to cancel my order?

A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.

Q: What if I still need help?

A: That’s what we’re here for. Please send us a message by going to the “ Contact Us ” page.

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